Fewer complaints, more evidence
In a stairwell it is immediately obvious when a clean has been missed. We work to a fixed rotation, document each visit and stay reachable for the managing agent. On request we also take on extras such as moving bins or maintaining outdoor areas.
What stairwell cleaning includes
Which areas are cleaned and how often is set out in the written specification. Typical tasks are:
Stairwell
- Sweep and damp-mop stairs and landings
- Handrails and banisters
- Outside of flat doors, letterboxes, door-entry panel
- Light switches and window sills
- Remove cobwebs
Entrance and ancillary rooms
- Building entrance and front door
- Entrance mat
- Lift car, doors and control panel
- Basement corridors and laundry room
- Bicycle room
Outdoor areas
- Sweep access paths
- Bin area
- Courtyards
- Underground car park by arrangement
Schedule and coordination with the property manager
Weekly or fortnightly cleaning is common; buildings with heavy traffic may need more. Ancillary rooms such as basements or car parks are often cleaned less frequently. We document the scope so that costs can be allocated clearly in the service-charge statement. A typical example:
- Weekly or fortnightly: Stairwell and entrance
- Monthly: Basement and laundry room
- Quarterly: Stairwell windows, car park
- As needed: Special cleaning, e.g. after moves
Frequently asked questions
Do you also handle the bins?+
Yes, putting bins out and returning them can be added as an extra service.
How often do you clean?+
Weekly or fortnightly is usual. For heavily used buildings, more often.
Who is liable for damage?+
We carry public liability insurance. Damage is reported and settled.
Can the costs be passed on to tenants?+
Under German law, building cleaning costs generally count as allocable operating costs (§ 2 No. 9 BetrKV). We itemise the work so you can allocate it in the statement.
Do you only work for property managers?+
No. We work for property managers, owners’ associations (WEG) and private landlords.
How do residents know when cleaning was done?+
On request we put up a cleaning schedule in the stairwell that is signed off after each visit.